Privacy Policy

This page outlines our policies regarding the collection, usage and disclosure of Personally Identifiable Information (PII) we receive from users of the Site (www.mindbodyhealthy.ca).  We use your PII only for providing you with the information you requested and for improving our Site.  By using the Site, you agree to the collection and use of information in accordance with this Policy.

 

What is Personally Identifiable Information (PII)?

Personally Identifiable Information (PII) is considered information about you that could be used to identify you as a person.  It includes your name, address, email address, geographic location, purchase history, gender, credit card information and browsing habits on our Site.

 

What information do we collect?

We collect information from you when you sign up for a free product, make a purchase, enter a contest or sweepstake, respond to a survey or communication such as email, or participate in another Site feature.

When ordering or registering for an event, a product or a service, we may ask you for your full name, email address, mailing address, phone number, credit card information or other information.  You may, however, visit our Site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase.

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our Site.

Please refer to the Cookies section below to understand how we use cookies.

 

What information do we process?

Communication data:  This includes any communication that you send to us whether that be through the contact form on our Site, through email, text, social media messaging, social media posting or any other communication that you send us.  We process this information for the purpose of communicating with you, for record keeping and establishment, and pursuance or defence of legal claims.  Our lawful ground for this processing is our legitimate interests in replying to communications you send us, to keep records and to establish, pursue or defend legal claims.

Customer data:  This includes data related to any opt-ins or purchases of goods and/or services such as your name, email address, billing address, mailing address, phone number, contact details, purchase record and credit card information.  We use Paypal to process purchase data on our behalf. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.  Our lawful grounds for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data:  This includes data about how you use our website and any online services together with any data that you post for publication on our website or through another online service.  We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business.  Our lawful grounds for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data:  This includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system Google Analytics. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data:  This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

 

Do we collect sensitive data?

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetic and biometric data.  We do not collect any information about criminal convictions and offences.

Through the contractual agreements involved our health and wellness programs, we do collect health information that you expressly consent or disclose through your personalized wellness program.  Through this process, your health assessment responses may be recorded through a 3rdparty holistic nutrition online consulting platform (“Holistic Nutrition Hub”) where your data is retained for 30 days.

 

Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

You can ask us or third parties to stop sending you marketing messages at any time simply by unsubscribing from emails via the unsubscribe button which can be found at the bottom of each email or by sending daina.gardiner@mindbodyhealthy.ca an email with your request to stop receiving emails.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

 

Disclosure of Your Personal Data

We may have to share your personal data with the parties set out below:

  • Professional advisers including lawyers, bankers, auditors and insurers.
  • Government bodies that require us to report processing activities.
  • 3rd party technology platforms and advertisers that support the running and growth of Mind Body Healthy Holistic Nutrition and Fitness.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We collect information from you via third party sites to help enhance our business and improve our strategies and presence.  We use Facebook and Instagram to market and collect your name and email address to provide you with free wellness information and sell you our products and/or services.  We collect your name and email address via third party email marketing platforms Mail Chimp, Opt-In Monster and Click Funnels.  Paypal collects all credit card information on our behalf and Mind Body Healthy does not collect or retain or learn any financial information about you.  We may also use third party online scheduling platforms to book consultation with our holistic nutrition staff with you.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our email newsletter, free challenges, or a free ebook, we will send you educational and marketing emails.

If you would no longer like to receive promotional email from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive email newsletters, you will not receive these emails.

Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our email list and receive e-mail communications from us.

 

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

We are committed to ensuring the security of your information and will use passwords, encryption, firewalls, restricted employee access and other methods.  We will use appropriate security measure when destroying your information such as shredding documents or securely deleting electronic files.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

While we strive to use commercially acceptable means to protect your personal information, you acknowledge and agree that no method of transaction over the Internet, or method of electronic storage, is 100% secure. We make no guarantees as to the absolute security of your information.

 

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Cookies

As you browse Mind Body Healthy Holistic Nutrition and Fitness, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. To opt out of cookies, find and select the settings tab of your internet browser and click “block third party cookies and site data” or de-select the “accept cookies” box.

 

Making purchases from our Site

We will request information from you on our order forms for purchase of products. To buy from us, you must provide contact information (name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Paypal collects billing and financial information on behalf of Mind Body Healthy.

 

Disclosure of your information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How to Opt-Out or Modify Your Information

To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

Third Parties

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Third parties used by Mind Body Healthy to operate our business include:

 

Changes to our Privacy Policy

We reserve the right to change our Privacy Policy.  Any changes made will be posted to this page.  Policy changes will only apply to information collected after the date of the change.

This Privacy Policy was last updated on May 24 2018.

 

Your Consent

In using our site, you agree to our Privacy Policy.

 

Questions and feedback

We welcome your questions, comments and feedback about privacy. Please send us any and all feedback pertaining to privacy or any other concern to daina.gardiner@mindbodyhealthy.ca.

 

 

 

 

 

 

 

 

 

Like most websites, we use cookies to enhance your experience and gather information on your visitor behaviour.

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